What the item is
- A name, a photo, a competitor product or a link
- Any specification figures that matter to you
- Accessories or components that must be included
- Whether an existing sample can be sent
Send an inquiry and get a specification-led reply
A useful first message does not need to be long. It needs to say what item you are sourcing, where it will be sold, and what you cannot yet confirm. Everything else can be worked out in the exchange.
Inquiry form
Fields marked with an asterisk are required. Your inquiry goes straight to our inbox and we reply within one business day.
What to include so the first reply is useful
Send what you have. Missing items become questions rather than assumptions.
Where and how it will be sold
- Destination market
- Channel: distributor, fleet, installer, retail shelf or e-commerce
- Label language requirement
- Any marking your market expects
Volume and packaging
- Trial quantity, and the volume you expect afterwards
- Retail-ready or neutral packaging
- Carton preferences or existing pallet constraints
- Whether mixed-SKU cartons are acceptable
Inspection and delivery
- Whether a sample approval stage is required
- Inspection expectations, or a third-party inspection request
- Destination port or delivery point
- Shipping terms you normally work on
What happens after you send
- We read it and reply with questions — usually the gaps in specification, packaging or inspection terms. If the inquiry is outside what we coordinate, we will say so rather than stretch.
- You get a written summary of what we understood, so a misreading is caught before it becomes a quotation.
- Price follows confirmation of the specification and packaging, because in this category the same product name covers materially different products.
- Sample and inspection terms follow once the specification is settled, and the same document is used for both.
Before you write
The Sourcing & Supply page sets out what we coordinate and what stays with you. The Quality & Compliance page explains how inspection is agreed. If your question is about specification or packaging decisions, the Knowledge guides may answer it first.
Before you send your inquiry
How quickly will I get a reply?
We aim to reply within one business day, with either a quoting question or a short written summary of what we understood from your message. If the item falls outside what we coordinate, the reply will say so rather than stretch the enquiry into a quotation.
Do I need to attach files with the first message?
Not required, but photos, a drawing, a sample reference, the destination market and the annual volume make the first reply materially more useful. A product name on its own usually turns one exchange into four, because the specification cannot be inferred from it.
My inquiry is small. Is it still worth sending?
Yes, if you are testing a category. A trial order of two to four items is a normal starting point rather than an exception, and the specification and inspection record built on it is what makes your follow-up order faster and cheaper to confirm.