"Good quality" cannot be inspected. What can be inspected is a specification, a sampling plan and a defect definition. This page sets out how those three are agreed — and where our responsibility ends and yours begins.
Four terms are fixed in writing before production. Without them, an inspection result is an opinion.
| Term | What it decides | How it is recorded |
|---|---|---|
| Sampling plan | How many units are drawn from the batch and the acceptance threshold | Stated in the order confirmation with the batch size it applies to |
| Defect classification | Which faults are critical, major or minor for this item specifically | Written list per item; a scratch is major on a visible panel and minor on a hidden bracket |
| Measurement method | How a dimension or rating is verified and with what instrument | Referenced to the approved specification sheet |
| Disposition rule | What happens to non-conforming units before shipment | Agreed in writing: rework, replacement, adjustment or exclusion |
Scope follows the specification categories already agreed: material and construction, dimensions and ratings, function where testable, finish and colour against the approved sample, print and labelling accuracy, accessory completeness, and carton marking.
An inspection checks conformance to what was written down. It does not certify regulatory compliance for your market, does not replace a type-approval or safety test, and does not test performance beyond the agreed parameters. Those require a test house and a scope you commission.
Where a product claims a standard, the supporting certificate or test report belongs to the party that holds it. We will tell you which document exists for a given item and ensure the copy in your import file matches the shipped batch. We do not issue certificates, and we do not present a supplier's certificate as our own.
Illustrative photography.
Buyers deserve to know which obligations do not move to us when an order is placed.
The exact set depends on the item and the destination, but the categories are consistent, and each one is confirmed at order stage rather than compiled at the last minute.
Which specific statements your customs authority requires is a question for your broker; we provide the content that goes into them, not the legal determination of which apply.
Inspection is agreed per order, including the sampling level and the defect classification. Where a buyer has no preference, a standard AQL-based sampling plan with defined major and minor defects is proposed and confirmed in writing before production.
No. Certificates belong to the manufacturing party that holds them. We coordinate and verify that the documents accompanying a shipment match the agreed specification; we do not issue or re-issue certificates in our own name.
As importer of record, certification, registration and approval marks for your market remain your obligation. We confirm in writing which marking the product carries so you can plan that work; we do not act as your certification body.
The finding is reported with photographs and the affected quantity before shipment. The disposition — rework, replacement, price adjustment or rejection of the affected units — is agreed in writing rather than decided after arrival.
Send it with the inquiry. If it cannot be verified within a reasonable inspection scope, we will say so before the order rather than after the shipment.
